PTCL Offices City-Wise: PTCL Customer Service Centres, Addresses & Helpline (2026)
Need to visit PTCL about a landline, broadband, a bill or a new connection? This guide lists every PTCL and Ufone joint service centre, city by city, from PTCL’s own website, with a map link for each. It also has PTCL’s corporate customer centres, the helpline numbers you can dial instead of visiting, and the shop timings.
PTCL and Ufone shops
cities and towns
PTCL helpline
corporate centres
Quick answer
- PTCL helplines: dial 1218 for help with any service, 1217 for inquiries and directory services, and 1200 for billing information (all from a PTCL landline). Corporate customers can call 1260 or 042-111-20-20-20.
- Shop timings: 9am to 5:30pm at larger shops and 9am to 5pm at single-person shops, with a Friday prayer break from 1pm to 2:30pm.
- Joint shops: PTCL and Ufone share these service centres, so you can handle PTCL and Ufone matters at the same counter.
- Last checked: 20 October 2026, against PTCL’s website.
PTCL corporate customer centres
These three centres look after PTCL’s business and corporate customers. All three use the number 111-20-20-20. PTCL’s registered head office is in Ufone Tower, Plot 55-C, Jinnah Avenue, F-7/1, Blue Area, Islamabad.
PTCL offices in Karachi
Karachi’s PTCL shops are spread across the city, many of them inside or next to telephone exchanges, from Saddar, Clifton and DHA to Gulshan, North Nazimabad, Korangi and Orangi.
26 PTCL and Ufone shops in Karachi
| Address | Map |
|---|---|
| Smart Shop Gulshan-e-Maymar, Sector X-1, Gulshan-e-Maymar, Karachi | Map |
| Cantt Exchange Building, Behind Marriot Hotel, Near Karachi Club, Karachi | Map |
| Lea Market Exchange Building, D D Chaudhry Road, Baghdadi, Lyari Town, Karachi | Map |
| Telephone Exchange Gulshan-e-Hadeed, Phase-2, Karachi | Map |
| Plaza QRTS, Noman Street, Off M.A. Jinnah Road, Karachi | Map |
| Gulistan-e-Johar Block-12, Gulistan-e-Johar, Karachi | Map |
| Opposite Zoological Garden, Verly Road, Saddar, Karachi | Map |
| Karachi Airport Exchange Building, Main Shahra-e-Faisal, Near Star Gate, Karachi | Map |
| Landhi Telephone Exchange, Near Landhi-89, Karachi | Map |
| Malir Model Colony, Model Colony, PTCL Exchange | Map |
| Pak Capital, at Old Subzi Mandi, Near Faizan-e-Madina, Karachi | Map |
| Gulshan-e-Iqbal, Main University Road, Adjacent to Gulshan Exchange, Karachi | Map |
| AOTR Building, Block-B, North Nazimabad, Near Asghar Hospital | Map |
| Gulzar-e-Hijri Exchange, Scheme 33, Metrovil III, Gulzar-e-Hijri, Karachi | Map |
| Naseerabad, F.B. Area, Azizabad, Karachi | Map |
| Street-7/A, Sector 11/I, North Karachi, Karachi | Map |
| Orangi Town, Exchange Building, Sector No. 4, Orangi Town, Karachi | Map |
| Plot No. H-8, S.I.T.E. Karachi | Map |
| D-3, Block-D, Near Five Star Round-about, North Nazimabad (Hyderi) | Map |
| Ameer Khusro Park, Hatim Ali Alvi Road, Clifton, Karachi | Map |
| Adjacent to West Wharf Exchange, Opposite KPT Complex, Karachi | Map |
| Central Exchange Building, Talpur Road, Off I.I. Chundrigar Road, Karachi | Map |
| 2-B, Link Avenue, Defence Phase II, Karachi | Map |
| Korangi Telephone Exchange, Korangi Industrial Area, Near Bilal Chowrangi, Karachi | Map |
| Plot # 37, Khayaban E Muhafiz, Phase VI, DHA, PTCL Misri Shah Exchange, Karachi | Map |
| Exchange Building, 1st Floor, Razi Road, Block 6, PECHS, Karachi | Map |
PTCL offices in Lahore
Lahore has the most PTCL shops of any city. They include the 26-A Civic Centre, Garden Town shop (also a corporate centre), the McLeod Road shop opposite the GPO, and shops at exchanges across the city.
31 PTCL and Ufone shops in Lahore
| Address | Map |
|---|---|
| 26-A, Civic Center, Barkat Market, Garden Town, Lahore | Map |
| 1-Cth McLeod Road, Opposite GPO, The Mall, Lahore | Map |
| 16 KM-Multan Road, Lahore | Map |
| 6 D-1, Gulberg Exchange, Lahore | Map |
| 15-S, Gulberg-II, Mini Market, Lahore | Map |
| Block Takbeer, Behind Cinegold Cinema, Bahria Town, Lahore | Map |
| Momanpura, Lahore | Map |
| 2-Abid Majeed Road, PTCL Exchange, Girja Chowk, Lahore Cantt | Map |
| Telephone Exchange, 132-Main G.T. Road, Near Shell Petrol Pump, Lahore | Map |
| 1-Tipu Block, Garden Town Exchange, Near Kalma Chowk, Lahore | Map |
| Plot No. 1, Block B-4, Wapda Town, Lahore | Map |
| Main Ferozepur Road, Kahna Nau Exchange, Lahore | Map |
| PTCL Exchange, Hamdard Chowk, Township, Lahore | Map |
| 6-A, Civic Centre, Faisal Town, Lahore | Map |
| Ghazi Chowk, Near General Hospital, Ferozepur Road, Lahore | Map |
| Shahalam Telephone Exchange, 137-Circular Road, Lahore | Map |
| 11-Egerton Road, Lahore | Map |
| Mustafa Town Exchange, Lahore | Map |
| Multan Road, Near Coca Cola Stop, Main Multan Road, Lahore | Map |
| PTCL Johar Town Exchange, Near Shaukat Khanum Hospital, Lahore | Map |
| PTCL Telephone Exchange, Sheikhupura Road, Shahdara | Map |
| Misrishah Exchange, Near Al-Habib Bank, Tajpura, Lahore | Map |
| 2-CC, Ghazi Road, Near PTCL Telephone Exchange, S-Block, DHA, Lahore | Map |
| Guldasht Town, Near Rangers Head Quarters, Lahore | Map |
| PTCL Exchange, Band Road, Near Chohan Road, Sanda, Lahore | Map |
| Adjacent to PTCL Exchange, Gulshan-e-Ravi Moon Market, Lahore | Map |
| Adjacent to Telephone Exchange, Samanabad, Lahore | Map |
| 21-C, Kashmir Block, Allama Iqbal Town, Lahore | Map |
| Near City District Government Boys High School, Qila Lachman Singh, Ravi Road, Lahore | Map |
| Ali Park, Food Street Road, Opposite Shahi Qila, Lahore | Map |
| Shahdara PTCL Exchange, Lahore | Map |
PTCL offices in Islamabad
Islamabad has shops in most markazes, including F-7, F-8, F-11, G-7, G-10 and I-10, plus Bahria Town, DHA Phase II, Tarlai and Bhara Kahu.
13 PTCL and Ufone shops in Islamabad
| Address | Map |
|---|---|
| Located Inside Maintenance Office of Bahria Town, Phase 8, Japan Road, Near Police Chowki, Islamabad | Map |
| DHA Phase II, Sector A, Near Gate No. 1, Islamabad | Map |
| Near Seri Chowk, Main Simly Dam Road, Bhara Kahu | Map |
| Main Exchange Tarlai, Lehtrar Road, Islamabad | Map |
| Plot # 13-B, F-7 Markaz, Jinnah Super Market, Islamabad | Map |
| Telephone Exchange, Near Graveyard, Phase IV, Bahria Town, Islamabad | Map |
| I-10/3 Exchange, Main Road, I-10 Markaz, Islamabad | Map |
| F-11 Markaz, F-11 Exchange, Islamabad | Map |
| G-7 Markaz, Sittara Market, Islamabad | Map |
| G-10 Markaz, Near Post Office, 3rd Road, Islamabad | Map |
| Adjacent to PTCL House, F-5/1, Islamabad | Map |
| F-8 PTCL Exchange, Nazim-ud-Din Road, Islamabad | Map |
| Sector-A, Behind Jamia Masjid, Bahria Enclave, Islamabad | Map |
PTCL offices in Rawalpindi
Rawalpindi’s shops are in Saddar, Westridge, Satellite Town and at the Chaklala exchange on Rawal Road. Wah Cantt and Gujar Khan are listed under other cities.
4 PTCL and Ufone shops in Rawalpindi
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PTCL offices in Faisalabad
Faisalabad’s shops are next to the city’s telephone exchanges, including Peoples Colony, Jhang Road, Samanabad and Ghulam Muhammad Abad.
6 PTCL and Ufone shops in Faisalabad
| Address | Map |
|---|---|
| Adjacent to PTCL Peoples Colony Exchange Near D-Ground, Faisalabad | Map |
| Central Telecom House, Outside Chiniot Bazar, Faisalabad | Map |
| Adjacent to Telephone Exchange, Mandi Road, Ghulam Muhammad Abad, Faisalabad | Map |
| Inside Telephone Exchange, Jhang Road, Faisalabad | Map |
| Adjacent to Telephone Exchange, Sargodha Road, Bolay Di Jughi, Faisalabad | Map |
| Adjacent to Telephone Exchange, Samanabad, Faisalabad | Map |
PTCL offices in Multan
Multan’s shops are at the Gulgasht, Mumtazabad, New Multan and LMQ Road exchanges.
PTCL offices in Peshawar
Peshawar’s shops are on Jamrud Road, in Khyber Bazaar, in Hayatabad, at the old CTO building on The Mall and on University Road.
PTCL offices in Quetta
Quetta’s shops include the CTO beside the main GPO on Zarghoon Road and exchanges on Brewery Road, Chaghi Road and Sariab Road.
7 PTCL and Ufone shops in Quetta
| Address | Map |
|---|---|
| Brewery Exchange, Brewery Road, Quetta | Map |
| Telephone Exchange, Chaghi Road, Quetta Cantt, Quetta | Map |
| Telephone Exchange, Burma Hotel, Near Old AG Office, Sariab Road, Quetta | Map |
| Near Pearls Institute, Alamdar Road, Quetta | Map |
| City Meconghey road, Abdul Aziz Street, Quetta | Map |
| CTO, beside Main GPO, Zarghoon Road, Quetta | Map |
| Sharah-e-Jaffar Khan Jamali Road, Quetta | Map |
PTCL offices in Hyderabad
Hyderabad’s shops are in the city, Latifabad and Qasimabad, with one more in Kotri.
PTCL offices in Gujranwala
Gujranwala’s shops are at the main exchange, Trust Plaza, WAPDA Town and Model Town on GT Road.
PTCL offices in Sialkot
Sialkot’s shops are at the S.I.T.E. exchange, the central exchange on Paris Road and Pakistan Chowk in the Cantt.
PTCL offices in other cities
Sorted A to Z by city. Most of these shops are inside or next to the town’s PTCL telephone exchange.
90 shops in 87 cities and towns
| City | Address | Map |
|---|---|---|
| Abbottabad | Near PTCL Exchange, Pine View Road, Abbottabad | Map |
| Abbottabad | Mandian Exchange, Abbottabad | Map |
| Ahmedpur East | PTCL Telephone Exchange, Ahmedpur East | Map |
| Alipur | PTCL Telephone Exchange, Alipur | Map |
| Arifwala | Telephone Exchange Qaboola Chowk, Arifwala | Map |
| Attock | Kutchery Road, Opposite DPO Office, Attock | Map |
| Bahawalnagar | PTCL Telephone Exchange, Bahawalnagar | Map |
| Bahawalpur | PTCL Telephone Exchange, Satellite town, Bahawalpur | Map |
| Bahawalpur | PTCL Telephone Exchange, Model Town, Bahawalpur | Map |
| Bannu | Near Mission Hospital, Old PTCL Colony, Bannu | Map |
| Bhalwal | Adjacent to Telephone Exchange, Bhalwal | Map |
| Burewala | PTCL Telephone Exchange, Burewala | Map |
| Chakwal | PTCL Microwave Exchange, Main Talagang Road, Chakwal | Map |
| Charsadda | Main PTCL Telephone Exchange Building, Nowshera Road, Charsadda | Map |
| Chichawatni | PTCL Telephone Exchange, Exchange Road, Chichawatni | Map |
| Chiniot | Adjacent to Telephone Exchange, Chiniot | Map |
| Chishtian | PTCL Telephone Exchange, Chishtian | Map |
| Daska | Telephone Exchange, Near Civil Hospital, Daska | Map |
| Depalpur | Telephone Exchange, Nearby Kachehry Chowk, Depalpur | Map |
| Dera Ghazi Khan | PTCL Telephone Exchange, Dera Ghazi Khan | Map |
| Dera Ismail Khan | Opposite Circuit House, D.I. Khan | Map |
| Dinga | Telephone Exchange Dinga, Near Allied School, Dinga | Map |
| Farooqabad | Telephone Exchange, Farooqabad | Map |
| Gojra | Adjacent to Telephone Exchange Gojra, Gojra | Map |
| Gujar Khan | PTCL Gujar Khan Exchange, Near Gulyana More, Main G.T. Road, Gujar Khan | Map |
| Gujrat | CTX, Near Eid Gah, G.T. Road, Gujrat | Map |
| Hafizabad | Telephone Exchange Hafizabad, Alipur Road, Near Vanikay Chowk, Hafizabad | Map |
| Haripur | Main Telephone Exchange, Khanpur Road, Opposite TIP, Haripur | Map |
| Haroonabad | PTCL Telephone Exchange, Haroonabad | Map |
| Hasilpur | PTCL Telephone Exchange, Hasilpur | Map |
| Jaranwala | Adjacent to Telephone Exchange Jaranwala, Jaranwala | Map |
| Jhang | Adjacent to Telephone Exchange, Bhakkar Road, Jhang | Map |
| Jhelum | Kazim Kamal Road, PTCL Compound, Jhelum Cantt | Map |
| Kabirwala | PTCL Telephone Exchange, Kabirwala | Map |
| Kamoke | Kamoke Telephone Exchange, Kamoke | Map |
| Kasur | Telephone Exchange, Circular Road, Kasur | Map |
| Khanewal | PTCL Telephone Exchange, Khanewal | Map |
| Khanpur | PTCL Telephone Exchange, Khanpur | Map |
| Kharian | PTCL Exchange IJ Colony Near Sadar bazar Kharian Cantt, Kharian | Map |
| Khudian | Telephone Exchange, Makka Town, Khudian Khass | Map |
| Khurrianwala | Adjacent to Telephone Exchange, Khurrianwala | Map |
| Kohat | PTCL Exchange, Kohat | Map |
| Kot Addu | PTCL Telephone Exchange, Kot Addu | Map |
| Kot Radha Kishan | Telephone Exchange, Kot Radha Kishan | Map |
| Lala Musa | Telephone Exchange Lala Musa, Near Committee Office, Lala Musa | Map |
| Larkana | Larkana, Near GPO Office, Larkana | Map |
| Layyah | PTCL Telephone Exchange, Layyah | Map |
| Liaquatpur | PTCL Telephone Exchange, Liaquatpur | Map |
| Lodhran | PTCL Telephone Exchange, Lodhran | Map |
| Mandi Bahauddin | Telephone Exchange Mandi Bahauddin, Opposite Govt. High School, Thana Road, Mandi Bahauddin | Map |
| Mansehra | Main Telephone Exchange, Kashmir Road, Mansehra | Map |
| Mardan | Near Main Telephone Exchange, Building, Mardan | Map |
| Mian Channu | PTCL Telephone Exchange, Mian Channu | Map |
| Mirpur (AJK) | Aftab Building, Allama Iqbal Road, Mirpur AJK | Map |
| Mirpurkhas | Near NBP Main Branch, Hyderabad Road, Mirpurkhas | Map |
| Muridke | 1-KM Narowal Road, Shahzad Town, Muridke | Map |
| Muzaffargarh | PTCL Telephone Exchange, Muzaffargarh | Map |
| Nankana Sahib | Telephone Exchange, Near Lari Adda, Nankana Sahib | Map |
| Narang Mandi | Telephone Exchange, Narang Mandi | Map |
| Narowal | PTCL Exchange Narowal, Narowal | Map |
| Nawabshah | Near PIA Office, Nawabshah | Map |
| Nowshera | Near PTCL Exchange Bypass Road, Near Railway Station, Nowshera Cantt | Map |
| Nowshera Virkan | Telephone Exchange, Tatlayali Road, Nowshera Virkan | Map |
| Okara | Telephone Exchange M.A. Jinnah Road, Okara | Map |
| Pakpattan | Telephone Exchange, Near Ghalla Mandi, Pakpattan | Map |
| Pasrur | Telephone Exchange Pasrur, Near Girls Degree College, Pasrur | Map |
| Pattoki | Telephone Exchange, Railway Road, Pattoki | Map |
| Phalia | Telephone Exchange, Near Hella Chungi, Phalia | Map |
| Rahim Yar Khan | PTCL Telephone Exchange, Rahim Yar Khan, Shahi Road, Model Town, Near GPO, Rahim Yar Khan | Map |
| Raiwind | Sundar Road, Telephone Exchange, Raiwind | Map |
| Renala Khurd | Inside Telephone Exchange, Anwar Shaheed Colony, Renala Khurd | Map |
| Sadiqabad | PTCL Telephone Exchange, Sadiqabad | Map |
| Sahiwal | Telephone Exchange, Mission Chowk (in front of 1122 Office), Sahiwal | Map |
| Sambrial | PTCL Exchange, Sambrial | Map |
| Samundri | Adjacent to Telephone Exchange, Samundri | Map |
| Sangla Hill | Telephone Exchange Sangla Hill, Near Railway Station, Sangla Hill | Map |
| Sargodha | Inside Telephone Exchange, Iqbal Town, Sargodha | Map |
| Sargodha | Adjacent to Telephone Exchange, Iqbal Colony, Sargodha | Map |
| Shahkot | Telephone Exchange, Shahkot | Map |
| Shakargarh | T/Exchange, Railway Road, Shakargarh | Map |
| Sharaqpur | Telephone Exchange Sharaqpur, Near Rural Health Center, Sharaqpur | Map |
| Sheikhupura | Telephone Exchange, Opposite Railway Station, Qila, Sheikhupura | Map |
| Shujabad | PTCL Telephone Exchange, Shujabad | Map |
| Sukkur | Minara Road, Sukkur | Map |
| Swat | Swat Makan Bagh PTCL Exchange, Swat Makan Bagh | Map |
| Taunsa Sharif | PTCL Telephone Exchange, Taunsa Sharif | Map |
| Toba Tek Singh | Main Telephone Exchange, Toba Tek Singh | Map |
| Vehari | PTCL Telephone Exchange, Vehari | Map |
| Wah Cantt | Aslam Market, Mall Road, Wah Cantt | Map |
| Wazirabad | PTCL Exchange, Sambrial Road, Wazirabad | Map |
PTCL helpline numbers
- 1218: help with all PTCL services.
- 1217: inquiries and directory services. To update a directory listing, call 0800-0-1217.
- 1200: billing information.
- 1260 or 042-111-20-20-20: corporate customers.
- 111-28-28-28: PTCL’s OSS helpline.
PTCL says the 12xx numbers work from a PTCL landline. PTCL’s website also has a live chat with an agent.
Frequently asked questions
What is the PTCL helpline number?
Dial 1218 from a PTCL landline for help with any PTCL service. For inquiries and directory services dial 1217, and for billing information dial 1200.
What are PTCL office timings?
PTCL lists its shops as open from 9am to 5:30pm (larger shops) or 9am to 5pm (single-person shops), with a Friday prayer break from 1pm to 2:30pm.
Where is the PTCL office in Lahore?
Lahore has 31 PTCL and Ufone shops. The main one is at 26-A Civic Centre, Barkat Market, Garden Town, which is also PTCL’s corporate customer centre in Lahore. Others include 1-C McLeod Road opposite the GPO, Gulberg, DHA and Johar Town.
Where is the PTCL office in Karachi?
Karachi has 26 PTCL and Ufone shops, including Saddar (opposite the zoo), Clifton (Hatim Alvi Road), DHA, PECHS, Gulshan-e-Iqbal, North Nazimabad, Korangi and Orangi. PTCL’s Karachi corporate centre is at the EVP Office, Hatim Alvi Road, Clifton.
Where is the PTCL office in Islamabad?
Islamabad has 13 shops, including F-7 Markaz (Jinnah Super Market), the F-8 exchange on Nazim-ud-Din Road, F-11, G-7, G-10 and I-10. PTCL’s head office is in Ufone Tower, Blue Area.
Can I visit a Ufone shop for PTCL services?
Yes. The shops in this list are joint PTCL and Ufone service centres, so you can deal with either company there.
Sources and how this list was made
Shop addresses and timings come from PTCL’s PTCL and Ufone joint shops page. Corporate customer centres, the head office address and helpline numbers come from PTCL’s contact directory. All accessed 20 October 2026.
Adjungle.pk compiled this guide. We grouped the shops by city, corrected spelling in city names and addresses, and removed the repeated “PTCL Ufone Joint Shop” label. PTCL doesn’t publish phone numbers or map pins for individual shops, so each map link searches for the address. PTCL’s timings notice was written when only some shops were open, so call 1218 before you visit.
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Disclaimer: shop addresses, timings and helpline numbers can change at any time. For the most accurate information, please confirm on the PTCL official website or call 1218 before you visit.
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